Effective Date: February 14, 2025
Neurovana (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who interact with us via text messaging services, including through our 10-Digit Long Code (10DLC) campaigns. This privacy policy outlines how we collect, use, store, and protect the information you provide when participating in our 10DLC campaigns. By opting into our text messaging services, you agree to the practices described in this policy.
We may collect the following types of personal information when you engage with our 10DLC campaigns:
– Contact Information: This includes your phone number, name, or other identifying information that you provide when opting into the campaign.
– Message Content: Any text messages you send to us or receive from us may be collected for the purposes of responding to your inquiries or managing our communication with you.
– Usage Data: We may collect information about how you interact with our text messaging services, such as the time, frequency, and duration of your interactions.
We use the information collected for the following purposes:
– Service Delivery: To send you relevant information, appointment reminders, service updates, or other communications related to your therapy or wellness services.
– Compliance: To comply with legal and regulatory requirements, including those governing healthcare communications.
– Internal Analytics: To analyze the performance and effectiveness of our 10DLC campaigns for continuous improvement of our services.
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only under the following circumstances:
– With Service Providers: We may share your information with third-party vendors who provide us with services such as text messaging platforms or IT support, but only to the extent necessary for the provision of those services.
– Legal Compliance: We may disclose information to comply with legal obligations, such as responding to subpoenas or other lawful requests from government authorities.
We implement appropriate technical and organizational measures to protect the information you provide via our 10DLC campaigns from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, so while we strive to protect your information, we cannot guarantee absolute security.
You may opt out of our text messaging services at any time by replying “STOP” to any text message you receive from us. Upon opting out, we will cease sending you further communications via 10DLC. We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law.
Our 10DLC campaigns are not intended for individuals under the age of 18. We do not knowingly collect information from minors without parental consent. If we learn that we have collected such information without verification of parental consent, we will take steps to delete it.
We may update this privacy policy from time to time to reflect changes in our practices or relevant regulations. Any changes will be posted on this page, and we will notify you by text message or email if significant changes are made.
If you have any questions or concerns about this policy or our practices related to 10DLC campaigns, please contact us at:
Neurovana
626-556-7766
admin@neurovana.co
2230 W. Chapman Ave.
Suite 209.
Orange, CA 92868
By participating in our 10DLC campaign, you acknowledge that you have read, understood, and agree to the terms outlined in this privacy policy.
Effective Date: February 14, 2025
Neurovana (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who interact with us via text messaging services, including through our 10-Digit Long Code (10DLC) campaigns. This privacy policy outlines how we collect, use, store, and protect the information you provide when participating in our 10DLC campaigns. By opting into our text messaging services, you agree to the practices described in this policy.
We may collect the following types of personal information when you engage with our 10DLC campaigns:
– Contact Information: This includes your phone number, name, or other identifying information that you provide when opting into the campaign.
– Message Content: Any text messages you send to us or receive from us may be collected for the purposes of responding to your inquiries or managing our communication with you.
– Usage Data: We may collect information about how you interact with our text messaging services, such as the time, frequency, and duration of your interactions.
We use the information collected for the following purposes:
– Service Delivery: To send you relevant information, appointment reminders, service updates, or other communications related to your therapy or wellness services.
– Compliance: To comply with legal and regulatory requirements, including those governing healthcare communications.
– Internal Analytics: To analyze the performance and effectiveness of our 10DLC campaigns for continuous improvement of our services.
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only under the following circumstances:
– With Service Providers: We may share your information with third-party vendors who provide us with services such as text messaging platforms or IT support, but only to the extent necessary for the provision of those services.
– Legal Compliance: We may disclose information to comply with legal obligations, such as responding to subpoenas or other lawful requests from government authorities.
We implement appropriate technical and organizational measures to protect the information you provide via our 10DLC campaigns from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, so while we strive to protect your information, we cannot guarantee absolute security.
You may opt out of our text messaging services at any time by replying “STOP” to any text message you receive from us. Upon opting out, we will cease sending you further communications via 10DLC. We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law.
Our 10DLC campaigns are not intended for individuals under the age of 18. We do not knowingly collect information from minors without parental consent. If we learn that we have collected such information without verification of parental consent, we will take steps to delete it.
We may update this privacy policy from time to time to reflect changes in our practices or relevant regulations. Any changes will be posted on this page, and we will notify you by text message or email if significant changes are made.
If you have any questions or concerns about this policy or our practices related to 10DLC campaigns, please contact us at:Neurovana
626-556-7766
admin@neurovana.co
2230 W. Chapman Ave.
Suite 209.
Orange, CA 92868
By participating in our 10DLC campaign, you acknowledge that you have read, understood, and agree to the terms outlined in this privacy policy.
